Visitor
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1 Message
Porting Mobile Number from one Xfinity account to another Xfinity account
My mother-in-law has lived with us for several years. I had originally added a line to our Xfinity Mobile account and ported her number over. She recently moved out and we established Internet and TV through Xfinity at her apartment. She is receiving emails and offers regarding one free year of Xfinity Mobile Service if she ports her number over. I have two questions. First, can we port her number from my Xfinity Account to her Xfinity account without any issues? Second, since the line is being ported from another Xfinity account, will she still be eligible for the one-year free service offer? Thank you.



XfinityShawn
Official Employee
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2.4K Messages
2 months ago
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user_48e758
Visitor
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2 Messages
19 hours ago
We just recently did this and you have to be on the same generation pricing plan to port numbers.
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user_48e758
Visitor
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2 Messages
19 hours ago
We just did this recently did this and you must be on the same generation billing plan. They made me upgrade to the current generation billing in order to port the number.
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