I have been trying to have my cell phone number ported to Xfinity. I have spent more than 10 hours on the phone already with no results. I have repeatedly been told that the request has been escalated and I will be notified within 24 hours when it is complete, yet nothing ever happens. I have confirmed with my old carrier (a smaller regional carrier) that NO porting request has been sent to them. They have confirmed they do not block porting requests, and have provided me with all of the required details including the port request PIN.
Please help me reach someone who can follow through on this porting request.