porting issue

I need help resolving a phone number porting issue. 3 of our 4 cell phone numbers were ported correctly. A 4th number that is not ours was ported to our 4th phone and nobody seems to be able to rectify this to port the correct cell phone number. Can someone please help resolve this issue?

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Responses

CCChristopher

Problem Solver

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577 Messages

3 years ago

@user_028d70 Hello and thank you for reaching out over our Xfinity Community Forum. I am so sorry to hear that you have been experiencing these awful porting issues, with seemingly no end in sight. We would be more than happy to assist you in getting to the bottom of this once and for all! Just to make sure since this is the Xfinity Mobile section of our Xfinity Community Forums, are you porting the number in question over to Xfinity Mobile to be a cell phone, or is this number going to be an Xfinity landline? One way or another we will definitely get this resolved once and for all! -Christopher

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user_028d70

Visitor

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2 Messages

3 years ago

Yes this is for porting a cellular phone number TO Xfinity Mobile, FROM Verizon

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XfinityChristy

Official Employee

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2.1K Messages

Thank you for those details Due to account security, we have limited access to your Xfinity Mobile Account here on these Forums. Please reach out to our XM experts to ensure your concerns are resolved. You can reach them by texting or calling 1(888)936-4968. You can also chat with an expert by clicking on the following link. https://comca.st/3aCoMon

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3 years ago

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Plan

user_028d70

porting issue

CCChristopher

user_028d70

XfinityChristy

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