Port out pin from Xfinity Now Mobile

Hi, I'm having trouble generating the port out pin as my number is not shown in the xfinity now mobile account.

Earlier I was on Xfinity Mobile with 2 lines but during the renewal of my internet contract, we moved to now mobile and started having issues. Both the lines were ultimately moved to xfinity now after having issues. But then I was stuck at Personal hotspot as it was not working even after paying for add-on. They didn't even acknowledge and made it look like it is my fault that I tried added on my own. Anyways after frustration I wanted to move out and was able to move one of the line #2 but somehow both the lines now show as line #1. I tried chat, call with xfinity mobile, visited store(tier 1, tier 2) and they create tickets which gets resolved without actual solution. 
This feels like a day light robbery and pain to ultimately not able to move out freely and just feel stuck with them.