Port Out Issue

Hey all,

I am trying to port out one of my numbers to another carrier (Open Phone). I got the port-out PIN, and gave it to them, they submitted a port-out request, but it's been two weeks and they've told me that Xfinity has not authorized it. They gave me a reference number and asked me to get in touch with Xfinity to see what is going on. Does anyone know what is going on?

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user_njwlvi

Visitor

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1 Message

3 months ago

only thing worse than xfinity is NOW... lousy CS and UEx and when you get someone to chat, they don't give complete or accurate info. 3 DAYS AND IT STILL HASN'T HAPPENED. TOTAL WASTE OF TIME. I believe we will but this on the local TV station that gets this info out to apx 5+M potential or existing customers!

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user_vn5ail

Visitor

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1 Message

3 days ago

I'm W U bro U C can't even post a short mssge but HTH

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XfinityGabriel

Official Employee

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2.5K Messages

@user_c5b907 Hi there! Thanks for reaching out. We will surely miss your business. I can understand the importance of getting your number ported out. I am sorry to learn about this experience with it being two weeks without a solution. Are you still needing help with porting out a phone number?

user_vn5ail Hello. Are you wanting to post a message for help with porting out a number? Would you mind providing some more details of what’s going on so we can help?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 day ago

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user_c5b907

Port Out Issue

user_njwlvi

user_vn5ail

XfinityGabriel

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