Port forwarding gives incorrect IP address.

@XfinityLinda​ Absolutely that's been done. In fact I only downloaded the app because I had to, I couldn't go through port-forwarding any other way and would be told to use XFI immediately if attempted.

We will get this figured out, @user_1b8930. The Xfinity app will use the IP address from DHCP to set a static MAC bind and establish the port forward rule. When you set up the Port Forward did you attempt set the static IP during the process? Another question, have you tried to release and renew your IP address?

When I set up the port forward the only thing that I was able to input was the device, the device being my desktop, there is from what I've seen no way to set the IP manually, it chooses a reserved ip for you from what device you select.
I also have just attempted the release / renewing and it didn't do anything, my device still has the same network IP of 10.0.0.4 while the portforward I create with my desktop has an IP of 10.0.0.3

Thanks for further clarifying the steps you took to set up the Port Forward, @user_1b8930. I was hoping the release/renew would fix this. Onto the next steps. We will check your account for any issues but may need to put in a ticket for our higher fix team to resolve this. You did a great job with all of the recommended troubleshooting steps. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

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