Skip to main content

    Support

    Offers

U
user_0c8505
1st Topic

Visitor

 • 

2 Messages

Thursday, April 7th, 2022 12:58 PM

Closed

Poor signal strength in my home

Phone signal very weak in my home…..i have to go outside to make a call…no one at Comcast hast been able to solve my issues, and while talking to Comcast Tech Support, the calls have dropped…and no one calls you back. Awful customer service.

Question

 • 

Updated 

3 years ago

810

1

0

CCLuis

Problem Solver

 • 

493 Messages

3 years ago

Greetings, @user_0c8505. Thank you for taking the time to bring this to our attention. I apologize for the experience that you've had with the dropped calls. Seeing that you're having a hard time speaking with an agent on the phone due to the signal quality, have you tried chatting with a specialist online or via text message? If not, I highly recommend reaching out to an Xfinity Mobile Expert via chat. You can reach them by texting 1 (888) 936-4968 or you can also chat with an expert here. Please let me know if you run into any issues. 

2

0

user_0c8505

Visitor

 • 

2 Messages

@XfinityLuis​ I have talked to advanced technical support and it still is really bad in the house. I’m just gonna cancel the service soon. It has been so frustrating just trying to talk to somebody as I keep getting different advice from different people and no one seems to know what your policy is. If your goal is to frustrate a customer you have succeeded.

3 years ago

0

CCAaron1

Problem Solver

 • 

954 Messages

Hello and how are you doing today @user_0c8505? It has been a couple of days. Are you still having issues or where you able to get this resolved? 

I no longer work for Comcast.

3 years ago

0

forum icon

New to the Community?

Start Here