U

Sunday, July 21st, 2024 12:04 AM

Poor Service by CSR Manager

I was on a call with the CSR Manager on 7/20 at 7PM. The CSR Manager (not the Agent but their Manager) cut the call irresponsibly without resolving the issue. Very disappointed and frustrated with the service. I would like to raise a complaint on him. 

Official Employee

 • 

1.4K Messages

3 months ago

 

user_vr8jt3 Thanks for reaching out! We can collect your feedback, and submit it for review. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

forum icon

New to the Community?

Start Here