poor service and fraud at local Xfinity office

Hello @Rellif thank you for reaching out on our community forum! It sounds like it was a frustrating process to attempt to get your mobile device activated. I would be happy to review your account and take down all the details of what occurred in the store.

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
  
  How to send a direct message