Visitor
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1 Message
Poor (no) connection
I have switched to xfinity mobile about 3 weeks ago and i am facing connectivity issue since the very first day. The signal us very bad, most of the time single bar and sometime no bar at all (it shows SOS). Also even if i have single bar, i cant connect to the internet at all. I have had calls with xfinity support at least 15-20 times for this and they couldnt do anything so far. There is a ticket opened for the same and they were supposed to give me a final update on it snd also on the next steps but no one from xfinity contacted me yet. I am trying to connect them thru chat and phone but i cant connect with a live agent. Im sick n tired of the service so far and if i dont receive an update in next couple of hours, im terminating this service.
CCChristopher
Problem Solver
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577 Messages
4 years ago
@user_28ca17 Hello and good afternoon, and thank you for reaching out over our Xfinity Community Forum. I am so sorry to hear about these issues you are experiencing, that would be really frustrating.
Our Xfinity mobile service actually has its own specialized support team, who are specially trained and equipped to assist with any Xfinity mobile related questions or concerns. For Xfinity mobile assistance or help regarding your Xfinity Mobile cell phone account (which is a totally different billing system than we have access to here), I would recommend reaching out to our incredible Xfinity Mobile support team, and they would be more than happy to assist you in getting these questions and concerns resolved once and for all!
You can reach our Xfinity Mobile support experts by calling or texting 1 (888) 936-4968, or via our secure online chat at https://comca.st/3QLkqKG where an Xfinity Mobile expert is available 24/7. Please let us know if there is anything else we can do to help. We are also here 24/7 and always more than happy to help a valued member of our Xfinity family in any way we can! -Christopher
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