New Poster
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1 Message
Poor network
I had moved my service from AT&T to Xfinity with AT&T unlocked phone ( Iphone X )
But I'm experiencing very bad connection to the network.
Could someone tell me how to fix this issue ?
But I'm experiencing very bad connection to the network.
Could someone tell me how to fix this issue ?
WKG
Contributor
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277 Messages
5 years ago
You are on Xfinity Mobile which connects to Veriszon Towers unless you are on Wifi.
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DaveO3
Problem Solver
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772 Messages
5 years ago
Your home or neighborhood must not have a strong Verizon tower signal? Do you have any neighbors on Verizon? They would have the same issue.
Turn on WiFi Calling under your cellular settings. Be sure to add your address exactly as shown on your Xfinity account. This will automatically route your cellular calls and texts through your router/modem/Internet to the XM/Verizon cellular servers when your cellular tower signal is poor or very congested.
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privat-1
Frequent Visitor
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8 Messages
4 years ago
In your first post you never stated your connection issues.
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MarkChurch
New Poster
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3 Messages
4 years ago
From my conversations with Xfinity and Verizon about my poor coverage it is NOT the same as Verizon. Per Verizon Xfinity only lease space on the towers and may not lease space on the tower you need to get the same signal strength as Verizon. My Xfinity reception went to basically nothing when I moved. My neighbors have Verizon and the have a full strength signal,
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DaveO3
Problem Solver
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772 Messages
4 years ago
https://www.verizon.com/featured/our-network/#maps
Maybe you are in an extended coverage area that does not get shared with MVNOs like XM. Check the link above. Extended coverage areas/towers are most likely owned by another carrier and leased to Verizon.
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MarkChurch
New Poster
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3 Messages
4 years ago
Actually not always true. Xfinity does not have leases on ALL Verizon towers. Verizon is great where I live but Xfinity is really poor.
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MarkChurch
New Poster
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3 Messages
4 years ago
If you have an Iphone go to setting, phone and scroll down to reset newtork setting and do that. Your phone will restart and hopefully solve you problem.
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Embejohn
Visitor
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1 Message
4 years ago
I HAVE NEVER HAD AS TERRIBLE SERVICE AS I HAVE HAD WITH XIFINITY MOBILE
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user_85c4cd
Visitor
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2 Messages
4 years ago
I was wondering if I was the only one with issues with this service, Dispute of all the affordable ways I have done to improve my signal I cant get more than 1 bar out of 4 available. It is very disappointing
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user_85c4cd
Visitor
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2 Messages
4 years ago
was wondering if I was the only one with issues with this service, Dispute of all the affordable ways I have done to improve my signal I cant get more than 1 bar out of 4 available. It is very disappointing
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