Poor Customer Service

Today I called 3 times to try and clear up a billing issue. Two of the representatives put me on hold and one hung up and the other one never came back to the phone. I guess either of them could handle my issue. I called a third time and asked to speak with a Supervisor and of course he placed me on hold to pretend to get one and said one wasn’t available. He annoyed me so much to the point I’m about ready to let this service go and go back to my old plan. My issue was why is my bill fluctuating when it’s supposed to be the same every month. He went in to telling g me about the WIFI that I had and how it tied into my phone. I canceled that over a month ago. And he’s telling me that I’m being charged for a smart watch which clearly states on my plan that it’s free. I don’t appreciate being lied to not 3, but 4 times from me initially keeping the phone line. I am very disappointed in the service and as I stated before, I’m about ready to cancel this service. I feel like I’m being swindled every month.