Poor communication

The promos sound great, but be careful and double-check everything. Every time I called, I got different information from different reps. Because of the confusion, I ended up locked into a two-year contract without getting the full trade-in value I was promised.

I could’ve stayed with T-Mobile, but decided to give Xfinity Mobile a chance. Sadly, they’ve failed to meet the expectations they set. While the reps were friendly, the misinformation and lack of clear communication made this a very disappointing experience.