PLEASE DON'T EVER USE XFINITY MOBILE. THEY HAVE THE WORST CUSTOMER SERVICE TEAM!!!

Please review this exhausting, terrible, dumb timeline and numerous issues I have encountered with their team before you decided to sign up for this (and yet to be resolved from their terrible customer service):

1. Called and spoke with a rep for 3 hours to register with Xfinity Mobile. The rep was very certain that my number has been registered and resisted that an email has been sent to confirm the registration

2. After 2 weeks, I still did not receive the registration. When it was closer to the day I started my plan, I called again but another rep confirmed that my number was NOT registered with Xfinity mobile, so I had to spend another 3 hours going through everything AGAIN. I felt like my time and brain cells were already so wasted.

3. There are 2 numbers on the line. One number got registered and activated, but the other number was activated separately and billed separately (meaning we got double charged for the same thing)

4. Spent another 2 hours chatting with a rep and they said the will refund the incorrect charges

5. No charge was refunded but the other number was CANCELED and UNABLE to reactivated

6. Chatted with another useless rep for another hour, then they accused me that it was my fault for canceling the number, but it was IN FACT THEIR RESPONSIBILITY FOR CANCELING THE NUMBER; they said the number was not able to get reactivated and left the chat, leaving me with so much anger and confusion

7. Now my old number was canceled, and that wasn't even coming from MY END. IT WAS ALL THEIR FAULT: THEY HAD BAD COMMUNICATION WITH ONE ANOTHER, MESSED UP THE SYSTEM, AND BLAMED IT ALL ON ME. Nothing got resolved, then just left the chat like that. This is a big issue for me since my number associates with many accounts that I registered with, which put my privacy and security at risk and I did not even get compensated for???

LESSON LEARNED: AFTER 12384389 hours speaking and chatting with these reps, nothing got resolved and I lost my number. PLEASE STAY AWAY FROM THIS TERRIBLE COMPANY. If I knew that I had to get into all of this, I would never sign up for this.