Platinum Member: Promotion Reinstatement for “Unlimited Mobile Line Included for 1 Year”

Hello,
I am a Platinum Tier member and I am seeking assistance with reinstating a promotion that was dropped from my account.
I was recently enrolled in the “Unlimited mobile line included for 1 year with internet” promotion. I had an active Xfinity Internet plan and a new mobile line at $0.00/month as part of my Platinum benefits.
However, I briefly cancelled my internet service. During that time, the mobile discount was removed, and I began being charged full price plus the $25/line non-internet fee. I have since resumed my Xfinity Internet service at an eligible speed tier, but the promotion has not automatically resumed.
As a long-term Platinum member, I would like to request a manual review of my account to:
1. Reinstate the $0.00/month Unlimited line credit for the remaining months of my 12-month promotional period.
2. Verify that the $25/line non-internet fee has been removed now that my internet service is active again.
I understand that standard system logic may view the cancellation as a termination of the promo, but I am hoping for a loyalty-based exception to honor the full 12-month value promised to Platinum members.
Could a member of the Digital Outreach team please help me with a private ticket to resolve this?
Thank you.