Plan details don’t show on Xfinity app

When I try to view plan details on the app, it shows me only ways to customize a plan. The Xfinity Assistant is almost useless (subpar AI) and there is no option to contact a human being, no phone number given. Terrible service terrible app! If Xfinity doesn’t change it will become obsolete like the taxi cab.

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XfinityThomasC

Official Employee

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3.1K Messages

1 month ago

Hello, @MikeCustomer have you attempted to review PDFs of your billing statements to review your plan.

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MikeCustomer

New Poster

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6 Messages

No. I will. Regardless the details should be available on the app under manager plan or elsewhere.

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1 month ago

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XfinityThomasC

Official Employee

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3.1K Messages

@MikeCustomer please ensure you are signed in with the primary user Xfinity ID. My team and I can also assist you with a plan review.

Please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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MikeCustomer

New Poster

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6 Messages

I don’t see the prompts you mentioned on my phone screen.

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28 days ago

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XfinityJon

Official Employee

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1K Messages

MikeCustomer here is another way you can try:

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

Please let me know if this works for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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26 days ago

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Plan

MikeCustomer

Plan details don’t show on Xfinity app

XfinityThomasC

MikeCustomer

XfinityThomasC

MikeCustomer

XfinityJon

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