user_p2o9j3's profile

Visitor

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9 Messages

Thursday, February 8th, 2024 9:11 PM

Closed

Plan and phone changes

I have three xfinity mobile lines and three paid off phones. One phone is good to turn in. I want two new iPhones and two mobile lines. Can this be done without going to an Xfinity store?

Accepted Solution

Official Employee

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2.5K Messages

10 months ago

Thank you for reaching out @user_p2o9j3 I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Please reach out to our Xfinity Mobile team with the options below. 

 

Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile

(edited)

Visitor

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9 Messages

@XfinityDena​ 

accepted

Official Employee

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1.8K Messages

@user_p2o9j3 - Thank you for contacting our Xfinity Mobile team and for being a valued Xfinity forum user, and customer!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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