B

Visitor

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2 Messages

Friday, October 14th, 2022 2:27 AM

Closed

Pixel 6A bought from Google store

I was gifted a pixel 6 a for my birthday last week. It was purchased from the google store. Some forums here have stated issues with pixels as bring your own devices. I want to replace the Samsung galaxy a71 I currently own on my xfinity mobile plan. Will it be compatible? The phone has yet to arrive so I do not have the number from the back of the phone to give you. Thanks 

Contributor

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14 Messages

3 years ago

You might 'get lucky'????  :-}

I am here in the forums to see if anyone has been able to get their Pixels on Xfinity; and I am not seeing any positive results.  

Many of us bought our Pixels elsewhere, as you have, and have not been able to bring them to Xfinity.  There is a shimmer of hope from one posting that said they finally got a physical sim to work on an outside purchased Pixel 6 128gb device.  Though a lot of us want to use the e-sim slot and not the physical sim slot as we use our phones for 2 lines and/or need the physical slot for travel.

What I have done:  I have a physical sim for Mexico, and then use the e-sim slot with US Mobile so that I can have two lines.  When Xfinity decides to fix the issue with e-sim and Pixels; I will switch to them so I check in the store every once in a while and check here awaiting the day I can put my Pixel on my plan.

Since you say it is a BYOD phone purchased outside of the "Xfinity's Circle of Influence"; it is an unknown if they will hook you up.

Good Luck!

Visitor

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2 Messages

@PapaGnome​ thanks so much for taking the time to reply to my post. While unsettling to hear that the issue is still unresolved, I greatly appreciate the feedback. In my case, I hope to transfer the physical sim from my samsung galaxy A71 (purchased from xfinity mobile) into the newly purchased google pixel 6a bought directly from google (currently $100 cheaper than what is being offered via xfinity mobile BTW). I will follow up once the phone arrives to provide an update on whether or not it worked. Thanks again 

Official Employee

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1.6K Messages

Hello @BERK_2713! Thanks so much for taking a moment out of your day to leave a post on our community forum. We would be more than happy to help, but we're not able to access your Xfinity Mobile account here but we have a team of Xfinity Mobile specialists that can help! You can reach our Xfinity Mobile Support Center with a call, text message, or via chat:

 

SMS Text Message: 1 (888) 936-4968

Phone: 1 (888) 936-4968

Chat:  https://www.xfinity.com/xfinityassistant/?channel=xMobile

 

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