Visitor
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3 Messages
Pictures sent to iPhones appear as broken .MP4 file when texting pics
When sending a jpg via Text to an iPhone they show up on recipients iPhone as a broken mp4!
This started happening last month, sometimes it works fine sometimes it doesn't, very frustrating!
What's the fix?
Thanks!
Accepted Solution
DaveO3
Problem Solver
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772 Messages
2 years ago
If you are using MMS (SMS + Picture or Video) XM has a roughly 600kb limit whereas many other carriers may have twice the limit. Carriers attempt to compress then uncompressed pictures to stay within their limits and this usually works differently within a carrier and cross-carrier.
The answer is to not use MMS. Instead use iMessage, WhatsApp, other apps, or even email.
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