Frequent Visitor
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13 Messages
Phone Upgrade Wont Process Online
I have 3 lines with Xfinity. 2 phones were purchased through Xfintity and I was able to upgrade them with new phones. The third line is connected to a phone that is a bring your own phone. I cannot upgrade this phone, I I get a message that says I don't have any lines to upgrade to. I tried establishing a new line but when I say I want to keep my number, it says its already in use. I don't want to establish a new number. Why can't I upgrade this phone?
XfinityMarcos
Official Employee
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1.9K Messages
1 year ago
Hey there @Gmdudley, thanks for reaching out to our forum for help with your Mobile concern. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling/texting our dedicated Mobile team at 888-936-4968, or reached out to our secure online chat?
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