Phone unlock

My son in law is trying to get my iPhone unlocked from his xfinity account. The phone is fully paid off, but xfinity is refusing to u lock it. Why is this happening?

Responses

DreamSayerZ

Problem Solver

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568 Messages

6 months ago

@user_sxk77y How long ago was it paid off? Are there any other devices on the mobile account that are still being paid for? Or outstanding balances owed? I'm sure there is a reason for this if they are refusing to unlock it. They should be stating the reason.

2

0

Optimisticfool

New Poster

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2 Messages

@DreamSayerZ This is the usual gaslighting reply Xfinity users are accustomed to. Why would a paid phone have anything to do with another phone on the account still being paid for? Next you will suggest the assistant which loops you around and around. Then call Mobile CS which after investigating will inform of process which an unlock code will be sent within 24 hours. Then that conversation takes place over and over every 24 hours. Monday I'm filing a police report that my phone has been stolen by Comcast. Filing a report with the state attorney general for fraud. Filing a report with state consumer protection. Filing complaint with FCC. filing a complaint with Fed consumer protection. Producing content on at least seven social media platforms identifying Comcast as criminals. This is after only two 24 hour periods. By Monday I will really be [EDIT: Language]. Lets go to to war. I may never get my phone unlocked but I will hit this giant as hard as I can.

(edited)

5 months ago

0

XfinityAdrienne

Official Employee

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907 Messages

Hey there, Optimisticfool. Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with the Xfinity Mobile concerns. We can certainly take a look into the account with you. Can you please send us a DM to get started?

Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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5 months ago

0

U

user_br3f8d

1 Message

4 months ago

Yes I just went thru this he have a past due balance on his bill and to unlock your phone he have to pay his phone bill to 0 once he do Xfinity will unlock the iPhone for u fully hope I was a great help have a great day

1

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_br3f8d, thank you for taking the time to reach out on social media. I understand your concern with the balance due, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

4 months ago

0

Plan

user_sxk77y