Visitor
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4 Messages
Phone trade-in credit still not received (3 months later)
Traded in a phone for the $1000 promotional credit over 24 months with a new iPhone 16 PRO MAX.
Phone was accepted in good condition for the full promo (as per Xfinity email dated 10/17/2024). To this day haven't got the promo actually applied on my account. Called, chatted, and went to the Xfinity store multiple times. Keep getting told that I need to wait 1 more billing cycle. What a horrible experience.
Guess FCC complaint is the next step since even the people in store couldn't help me.
XfinityJamesC
Official Employee
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1.9K Messages
17 days ago
Greetings, @user_d0399e! I hope your week has been treating you well. I appreciate you taking time out of your day to leave a post on our community forum, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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