1 Message
Phone stolen in transit
I placed an order on 19 July for a new iPhone 14 pro. When I got the package on 21 July and opened it someone had ripped open the box and stolen the phone. I immediately got on the phone with xfinity and was assigned a case and would email me within 2-3 business days. They told me to call back on 25 July if I hadn't received an email. Called back on 25 July and said I should have gotten emails and they created another ticket using another email address. I call back on 31 July and said to call back the next business day for an update. Called back on 1 August and they said the same thing.
At this point I am beyond frustrated and tired of getting the run around.
XfinityAdrienne
Official Employee
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748 Messages
1 year ago
Hey there, @Bill_Hoyle64! I am very sorry to hear about the experience with your Xfinity Mobile device. We would be happy to investigate the account, and ensure this is fully investigated. Please send us a DM to get started.
Will you please send our team a direct message with your full name and full address?
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