Visitor
•
1 Message
Phone service
I took Service out with you guys last month and I and I change from Verizon to you guys and I thought they had taken care of everything for me at that time. Canceled my service with Verizon and started my service with Xfinity but I still getting a bill from Verizon. I need to know what’s going on.
DreamSayerZ
Problem Solver
•
1.1K Messages
1 day ago
You are likely receiving a final bill for services rendered prior to switching. Look at your bill details to confirm service dates. If you need further assistance contact Verizon.
(edited)
0
0
XfinityRay
Official Employee
•
4.4K Messages
3 hours ago
Hi, @user_84qbto! Thanks for signing up for our services! Welcome to the family! We would be happy to check on your Xfinity Mobile line to ensure the port is completed and everything is good on our end. You can also sign into your account to view your services, phone number, and see if there are any pending items to complete. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
0
0