Phone purchase nightmare!

Hello,

I need someone in upper management with Xfinity to call me immediately! 

All I tried to do was upgrade my phone and it has been a nightmare! I'm on the hook for 2 phones when I only have one. I initially purchased the s23 which was too small, so I decided to return it for the s23 Ultra and it's been down hill since then.

I decided to take advantage of the trade in option, now I'm out of a phone that was paid for my A42 5G. I'm currently being billed for the S23 and the S23 Ultra. I returned the s23 as well, but it hasn't been cleared from my bill. 

If that's not enough, I received an email stating that if I didn't return my s23 Ultra by December 20th, that I may not be able to return it. Well I'm not trying to return it.

I was sent 2 different lables, one to return the s23 and another to return the s23 ultra unbeknownst to me. No one I speak to can tell me what's going on.

I need someone from corporate to call me asap!

Leona L Powell