Phone Number Won’t Port Over

I bought a phone from Xfinity a few weeks ago and decided to switch to their phone service. I tried to port over my original number (which I had for over a decade) at that time, but after trying for over an hour with the escalation team, the in-store rep was unable to do it. A huge contributing factor to me getting a new phone was the $300 off to port over a number. The rep told me I could get a Google phone number for free and port over at any time within 30 days to still get the deal since it was out of my control. Earlier today, I went into my local store to do just that. The rep had to Google how to complete the process and was still confused. Then I lost service which he said should resolve in minutes. It didn’t. I ended up having to leave for an appointment. The rep had told me that I could still connect to Xfinity Wi-Fi hotspots to use my phone in public. Connecting to those no longer works as before. It is now 10 hours since the process began. The rep told me it should take no more than a few hours but some cases take up to two days. This is ridiculous! I’m really frustrated because I have important things to do with my phone.