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user_416549
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Wednesday, June 15th, 2022 2:30 AM

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Phone not compatible

I bought my iPhone 11 Pro directly through xfinity 2 years ago. I am currently using xfinity mobile service through my mom’s account. I tried to get xfinity mobile through my own account since I have wifi in my own name, but it is telling me my phone isn’t compatible. How can my phone not be compatible with a service I’m already on? I have tried calling customer service, but I can only get automated messages.

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3 years ago

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user_416549

Visitor

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2 Messages

3 years ago

Please help me with this @Xfinity Support 

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CCJoseph

Problem Solver

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729 Messages

The best people to help you with that are going to be the Xfinity Mobile team. You can reach them at 888-936-4968. I can promise you they will be able to get this all straightened out.

I no longer work for Comcast.

3 years ago

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user_36960f

Visitor

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2 Messages

3 years ago

I just bought xfinity mobile with a wifi plan, still hasn’t been activated as I write this message. They’ve taken over 24 hours already since I cancelled T-Mobile.  Out of curious Ite I checked my iPhone XS Max imei with the xfinity mobile website and it said it’s not compatible. Not sure what to do as they have already sent me a SIM card for this phone. Will it just not be activated ever now?

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CCValerie

Official Employee

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974 Messages

Hi there, @user_36960f, thank you for taking the time to reach out to us through our Xfinity Forums. I am sad to hear you have been experiencing an issue getting your Xfinity Mobile phone activated. Due to the account security our options with Xfinity Mobile accounts are very limited on this platform. The best team to reach out to would be our Xfinity Mobile experts:

 - Text Message: 1 (888) 936-4968

 - Phone: 1 (888) 936-4968

 - Chat: https://comca.st/3UhaYBq

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 years ago

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