Visitor
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2 Messages
Phone hasn't shipped.
On May 16, 2023, I ordered a phone. It's now June 7, 2023, and the order has not shipped. I've spoken to a handful of agents who tell me different information. I no longer want Xfinity mobile and like a refund, but they tell me I must refuse the phone at my door first. Can anyone help me understand this? I feel 100% scammed.
CCShaina
Problem Solver
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393 Messages
1 year ago
@user_d6c7fb Thank you for bringing this concern regarding your Xfinity Mobile phone delivery to our attention here at the Xfinity Community Forums. I am so sorry to hear that you have not received the device yet and are considering canceling Xfinity Mobile service as a result.
Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account-specific requests or support over this platform. Support information for XM can be found at https://www.xfinity.com/mobile/support
You can also contact our Xfinity Mobile support center via any of the following methods:
• SMS Text Message: 1 (888) 936-4968
• Phone: 1 (888) 936-4968
• Chat: https://xfinity.com/xfinityassistant/?channel=xMobile
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