1 Message
Phone credit not showing up
I started my xfinity mobile service in october. I signed up with the promotion where if you brought your own phone NUMBER, you would get a discount on the iphone 14 pro max. It has been two months of speaking to many agents and I still dont have a credit. The phone number that I ported in and CURRENTLY use is not even showing up on xfinity mobile. I have some other random number. SOMEONE! PLEASE HELP! I am paying over $100 for subpar service and this is not ok.
XfinityThomasB
Official Employee
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1.3K Messages
10 months ago
Hello @misa1999
Appreciate you reaching out! I am sorry to hear about this experience. We greatly appreciate you reaching out, rest assured, our Xfinity Mobile team is amazing. I did include the various methods to reach them, if you can please attempt to reach out for support another time, we truly want to help you with getting this addressed.
SMS Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: https://www.xfinity.com/xfinityassistant/?channel=xMobile
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