1 Message
Phone Activation
I have been unsuccessful having phone activated. Customer Care has been working on the problem. On 10/18 paid balance in full. No resolution or call back its been more than 5 days. Today, waited for support and was disconnected after waiting on the call.
XfinityBillie
Official Employee
•
2.6K Messages
11 months ago
@user_a60urg Thank you for taking the time to reach out to us here on our Xfinity Forums. Due to account security with Xfinity Mobile we don't have access to the Xfinity Mobile accounts. You would need to reach out to that department separately by calling or texting 1-888-936-4968 and one of our dedicated Xfinity Mobile specialists are there for assistance 24/7. I understand that you have already called and the last attempt you were disconnected, if you aren't wanting to call back you can also visit our Xfinity Mobile assistant page, where we have support available thorough chat as well: https://comca.st/3vkGv93.
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