Hello, @user_c7e202! Thanks for reaching out to us on the forums! I know it can be frustrating trying to keep up with bills these days and we are here to help! Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
XfinityMichaelC
Official Employee
•
4K Messages
1 year ago
Hello, @user_c7e202! Thanks for reaching out to us on the forums! I know it can be frustrating trying to keep up with bills these days and we are here to help! Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 888-936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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