Visitor
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3 Messages
Payments Made Towards My iPhone's Service and To Pay Off The Device's Purchase Price
I have been paying, via autopay, my monthly service charges and the actual cost of the iPhone, and this has been for the past 2 year. I just recently found that my iPhone still had its original ~ $600 balance, no payments have been forwarded to it. I thought that was part of my original Device and Service Plan Agreement. The amount scheduled for its payoff was to be $30.41+ monthly while my service charges to be paid thru this agreement were ~ $45+ a month.
I am trying to figure out where the $30.41 monthly device payments went - Is there anyone here that can offer suggestions?
Oh, and also my iPhone has two IMEI numbers assigned to it. The young man at the Xfinity Store said all iPhones have two IMEI numbers assigned to them. Really?
user_06y0na
Visitor
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3 Messages
3 days ago
Whoops, forgot to mention that my monthly autopayment is ~ $78 monthly. Also this iPhone was purchased as new by me as an early trade-in.
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XfinityKassie
Official Employee
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1.8K Messages
14 hours ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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tuffigirl
Contributor
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185 Messages
5 hours ago
Yes newer iPhones that are capable of having another eSIM added have 2 IMEI's. You should go into a store with prrof of all your payments and have them fix this there.
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