New Poster
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6 Messages
Payment plan
Hello, I was on a repayment plan (and paid it), but still received an email that I still owe it and my service will be shut off in 5days if I don't follow the repayment plan (I did though). Please help, I don't have the time to do the chat function or sit on the phone line (and y'all don't have a customer service email to reach out to)
XfinityAmira
Official Employee
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3.7K Messages
10 months ago
Hello @PKett! Thanks for taking the time to reach out to our team on Forums. We appreciate you being a customer with us, and I am sorry to hear about the complications you've experienced around the Xfinity Mobile payment plan. Xfinity Mobile support on social media is currently limited, and we only have access to help with general questions about pricing, service offers, and basic troubleshooting available on xfinitymobile.com.
For the best assistance, please contact our Xfinity Mobile support center through any of the following methods:
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