U

Visitor

 • 

6 Messages

Monday, September 30th, 2024 9:34 PM

Payment Arrangement Support

Hello. I applied for a payment arrangement online. Is there any way to get an answer before 24 hours?

Official Employee

 • 

1.1K Messages

6 days ago

Hey there user_c8b49d there is no way to expedite the payment arrangement process when you submit it via MyAccount. Did this end up going through for you? 

 

Visitor

 • 

6 Messages

I have no idea. I never received any email one way or the other.

Official Employee

 • 

2.1K Messages

No problem at all and thank you for letting us know, user_c8b49d! We want to ensure there are no interruptions to your service and are happy to check on this for you!

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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