payment arrangement assistance

I am desperate right now. My mobile lines have ben disconnected. I have been struggling the last year due to a sharp reduction in income and then a job loss. My MIL recently had a stroke and my BIL has stage 4 cancer. I am the POA for both. Not having service puts them at risk. I was offered a possible payment arrangement via Xfinity Assistant but the review time is 24-48 hours which is a real problem. Is there anyone who can assist or direct me PLEASE!

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XfinitySheila

Official Employee

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878 Messages

27 days ago

user_c8b49d Hello there, are you still in need of assistance with having your service restored? It is important that we help in any way that we can. I know times are tough and we are here to lend a hand.

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user_c8b49d

Visitor

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10 Messages

Hi. No, the lines are still off.

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27 days ago

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XfinitySheila

Official Employee

•

878 Messages

user_c8b49d Were you able to set up a payment arrangement?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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27 days ago

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user_c8b49d

Visitor

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10 Messages

No. Not yet. I applied via chat but haven’t received a response.

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27 days ago

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XfinitySheila

Official Employee

•

878 Messages

Van you please send us a message with your full name and address? To get started, please use the chat icon in the upper right to enter Direct Messaging and send us a message with your full name and full address.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "direct messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Please let me know if you have any questions or run into any problems.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

27 days ago

0

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user_c8b49d

payment arrangement assistance

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