Overpaying for Xfinity Mobile unlimited Plan for 1+ Year – Need Assistance

Hello Xfinity Mobile Billing Support Team,

I’m seeking help regarding an Xfinity Mobile billing issue.

I have 3 mobile lines and have been on the unlimited plan ($90/month). I recently discovered that there is a newer "Unlimited" plan priced at $80/month for 3 lines ($40 for the first line, $20 for additional lines), but I never received any clear notification or email informing me that this option was available.

I learned that the name of my unlimited plan on my bill was first changed to “Unlimited Intro” on November, 2023. It appears that I may have been eligible for the newer $80 "Unlimited" plan since that time, which actually offers equal or better service than the "Unlimited Intro" plan, but I continued paying $90 because I was not notified.

I switched to the newer "Unlimited" plan yesterday, and my bill now shows $80/month for the same 3 lines. This confirms that the plan has been available to me.

I kindly request the following:

1. A review of my Xfinity Mobile billing history back to November 2023
2. A goodwill credit for the difference between the "Unlimited Intro" plan I paid for and the newer "Unlimited" plan
3. Confirmation that my account is now set to the most cost-effective Unlimited option

I’d appreciate it if an Xfinity Support representative could reach out to me via DM to verify my account details.

Thank you.