Visitor
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1 Message
Overcharged for XFinity Mobile
I was offered a free line for 1 year, and then was told by the rep at the Steamboat Springs store that they would add 1 more line for $30/mo. The reality is that I'm paying $65/mo. for this additional line, which is not a deal at all. And I cannot find any evidence of a Mobile account on my XFinity App or on the website, so I can't see an invoice or a breakdown of charges. I'm just getting charged every month for it. What do I do?
XfinityJohnG
Official Employee
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2K Messages
1 month ago
Thank you for reaching out here @user_i7vu2m. I would be happy to check on any Mobile billing questions you have from here for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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