Visitor
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1 Message
Over charged for months
I’ve been consistently over charged for months on my mobile bill. I’ve spoken several agents and they agreed to take care of the over charges. It’s still happening. On my last call someone agreed to have a supervisor research, correct and send me written confirmation. That did not happen. How do I get this permanently corrected and all the overpayments corrected as wellb
XfinityEricB
Official Employee
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3.7K Messages
4 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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