Over billing

I am having serious issues with current month's bill. I am being overbilled by $200+ due to glitch in your system. I ended up suspending my phone service. your xfinity app does not work. your reps are only motivated to sell more services and say scripted sentences (I am sorry, Thanks for being loyal customer, i fully understand, i am also customer, i can give $10 credit.......) and have no interest or training in listening or addressing customer issues. I am loyal customer for 18 years and literally cannot stand XFINITY for a second anymore. Please call me asap and tell me how may quickly i get out of this xfinity mess asap. Thanks

Regards,

Waqar [Edited: "Personal Information"]

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Accepted Solution

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user_10ue97

8 Messages

1 month ago

I also called yesterday and was told i will get a call back form loyality departmnet. i got call right aways, but it was quite on other side. none of you technologies work. your mobile service comes from Verizon and that part works. but everything around it that xfinity provies is terrible

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user_10ue97

8 Messages

Can I get a response

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1 month ago

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user_10ue97

8 Messages

are you there? it is several days

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1 month ago

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user_10ue97

8 Messages

i also followed steps you asked and sent message and got no response

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1 month ago

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XfinityJamesC

Official Employee

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2.1K Messages

Greetings again, @user_10ue97. Thank you for reaching out again. It looks like our team responded to your direct message on Monday, but we never received a response. I will send you another message right now, so hopefully we can get this taken care of for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 month ago

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user_10ue97

8 Messages

2 months ago

Your rep gave email address: we_can_help@cable.comcast.com to send complains, but my email bounces back. What is the correct email address

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XfinityVianney

Official Employee

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2.1K Messages

user_10ue97,

Thank you for reaching out. I can see you are upset and frustrated. Here on Forums, we are a full service team, so you've come to the right place for help. I'll be glad to review your account and discuss your concerns. If needed, I can also help submit your request to disconnect. We do work primarily over direct messaging, but it gives us a lot of flexibility to help. Please send me a direct message with your full name and service address to get started.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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user_10ue97

8 Messages

1 month ago

I have no idea what your asking. i am reaching out witha complaint and you are asking me to do more things that again do not work. unbelievable.... when i click on chat, it expects me to enter who i want to chat with with. you all teh info. you can reach me at [Edited: "Personal Information"]

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user_10ue97

8 Messages

can i get a response

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1 month ago

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Over billing

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