8 Messages
Over billing
I am having serious issues with current month's bill. I am being overbilled by $200+ due to glitch in your system. I ended up suspending my phone service. your xfinity app does not work. your reps are only motivated to sell more services and say scripted sentences (I am sorry, Thanks for being loyal customer, i fully understand, i am also customer, i can give $10 credit.......) and have no interest or training in listening or addressing customer issues. I am loyal customer for 18 years and literally cannot stand XFINITY for a second anymore. Please call me asap and tell me how may quickly i get out of this xfinity mess asap. Thanks
Regards,
Waqar [Edited: "Personal Information"]
Accepted Solution
user_10ue97
8 Messages
2 months ago
I also called yesterday and was told i will get a call back form loyality departmnet. i got call right aways, but it was quite on other side. none of you technologies work. your mobile service comes from Verizon and that part works. but everything around it that xfinity provies is terrible
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user_10ue97
8 Messages
2 months ago
Your rep gave email address: we_can_help@cable.comcast.com to send complains, but my email bounces back. What is the correct email address
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user_10ue97
8 Messages
2 months ago
I have no idea what your asking. i am reaching out witha complaint and you are asking me to do more things that again do not work. unbelievable.... when i click on chat, it expects me to enter who i want to chat with with. you all teh info. you can reach me at [Edited: "Personal Information"]
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