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user_10ue97
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Saturday, February 15th, 2025 9:33 PM

Over billing

I am having serious issues with current month's bill.  I am being overbilled by $200+ due to glitch in your system.  I ended up suspending my phone service.  your xfinity app does not work.  your reps are only motivated to sell more services and say scripted sentences (I am sorry, Thanks for being loyal customer, i fully understand, i am also customer, i can give $10 credit.......) and have no interest or training in listening or addressing customer issues.  I am loyal customer for 18 years and literally cannot stand XFINITY for a second anymore.  Please call me asap and tell me how may quickly i get out of this xfinity mess asap.  Thanks
Regards,
 
Waqar [Edited: "Personal Information"]

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4 days ago

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user_10ue97

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6 days ago

Your rep gave email address:  we_can_help@cable.comcast.com to send complains, but my email bounces back.  What is the correct email address

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XfinityVianney

Official Employee

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2K Messages

 

user_10ue97, 

Thank you for reaching out. I can see you are upset and frustrated. Here on Forums, we are a full service team, so you've come to the right place for help. I'll be glad to review your account and discuss your concerns. If needed, I can also help submit your request to disconnect. We do work primarily over direct messaging, but it gives us a lot of flexibility to help. Please send me a direct message with your full name and service address to get started. 

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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