Over 13 Hours

I simply wanted to move my longtime Comcast landline number (which we’ve had for over 40 years) to a mobile line through Comcast. I was told the transfer would take 24 hours. I received a link to download an eSIM, but it activated the wrong number.

I called and chatted with support and was told, “We see the issue, give us two hours.” I was then sent another eSIM, but once again it was the wrong number. This same thing happened repeatedly for four days. Each time I was told it was fixed, and each time I received the same incorrect number.

So far I’ve spent over 13 hours trying to resolve this. Now I’m being told that my original phone number is no longer associated with my account. This is the number we’ve had for decades. I’ve written in again and again, and now I’m being told there’s nothing they can do. When I ask to escalate or file a complaint I get vague responses or silence. No one seems to have any answers or take ownership of the issue.

This situation is unacceptable. All I wanted was to move my landline to mobile. Instead I’ve lost my phone number and have gotten no clear help or solution.

If anyone here has experienced something similar or knows how to escalate this properly I would really appreciate the advice.