1 Message
Outage
Is there a mobile service outage? I can't event attempt to call customer service, it states that this subscriber is unavailable.
1 Message
Is there a mobile service outage? I can't event attempt to call customer service, it states that this subscriber is unavailable.
XfinityRoberto
Official Employee
•
1.5K Messages
1 year ago
Hi there @user_3241d1 I am sorry to hear your mobile service is not working. I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Have you tried calling or texting 1 (888) 936-4968, or reached out to our secure online chat at xfinity.com/xfinityassistant/?channel=xMobile where an Xfinity Mobile expert is available 24/7?
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