Visitor
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1 Message
Our monthly bill
Last year we turned in my iPhone SE because they updated and [Edited: "Language"] my phone, Apple not xfinity. I had to order a new and it was the 16e. If you bought this phone and they accepted it with a turn in, the rental charge would go from 24.99 to to 5 a month. They got my trade in and accepted it. Ever since then they have completely jacked this up. Every month since I hade this thing they try to charge me 84.99 to 91.99. To tell you, our monthly bill should 60 to 65 dollars. Every single month they have to give me a credit to cover this. I have to go through the AI then an online rep and they say they fixed it with a credit. To this date, they have yet to fixthe issue and I have a bill this month that is still 70 so still not the right price. Next months is at 84.99. You can’t go to an in person anymore because they can’t take care of this. Xfinity has dropped the ball right now. Act like we are nothing. Been with them for over 11 years. I am tired of having to go through this monthly. Sick and tired. They need to give us more attention and permanently fix it.
XfinityNatalie
Official Employee
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774 Messages
9 hours ago
Good afternoon, user_1bh2qz! We appreciate you posting on our XFINITY Community forum with your XFINITY Mobile Monthly bill credit issue. As a consumer myself, I understand how important it is for everything to be adjusted as promised. Not to worry! You have reached the right team to assist you with this matter. Due to the multiple attempts without a clear resolution, we will definitely dig further into this issue for you.
Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon click the "New message" (pencil and paper) icon then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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