Ordered a phone about a month ago!

Thank you for reaching out @user_5c3a28. I am sorry to hear your phone did not reach your home. I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform. Please reach out to our Xfinity Mobile team with the options below. 

Text Message: 1 (888) 936-4968
Phone: 1 (888) 936-4968
Chat: xfinity.com/xfinityassistant/?channel=xMobile

I did check the ticket and it is still pending resolution. I would be happy to keep checking for updates. To do that please send me a Direct Message with your name and service address! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!

- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

After a month of hassle trying to get a device. I got no phone and a refund. All this for nothing. Switched providers, recommended y’all do the same.