Contributor
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67 Messages
Option to enable VoLTE calling missing
The following recent Xfinity Mobile document gives instructions for turning on VoLTE calling. But when I go to Settings->Cellular->Cellular Data Options on my iPhone SE 2020, there is no option for “Enable VoLTE.” (The only options listed there are Data Roaming, Low Data Mode, and Limit IP Address Tracking.) Elsewhere my phone is listed as supporting VoLTE, and I *think* (not at all positive) the option was there and activated at some point before I updated to the latest iOS (16.5).
Why is the option to enable VoLTE calling missing? In case this is relevant, I should note that when I disable Wi-Fi entirely, “LTE” appears in the upper left. Thanks.
https://www.xfinity.com/mobile/support/article/what-is-voice-over-lte-volte
Accepted Solution
DaveO3
Problem Solver
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755 Messages
1 year ago
XM no longer uses 3G. All calls are now VoLTE, therefore they eliminated the option.
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CCElizabeth
Problem Solver
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908 Messages
1 year ago
Hi there, @Rick441! Thanks for taking the time to reach out to our Xfintiy Community via our Forums!
For security reasons, we are very limited with the support we can provide our Xfinity Mobile customers via this platform. For help with your Xfinity Mobile account, please call our Xfinity Mobile experts at (888) 936-4968, or chat with them 24/7 at https://www.xfinity.com/xfinityassistant/?channel=xMobile&linkId=181546677.
When do you think you’ll be able to get in touch with them? I would love to follow up with you afterwards to make sure you were taken care of.
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