Monday, January 29th, 2024 5:52 PM

Ongoing billing complaints

Would like to contact Tom Karinshak directly since it appears The Executive Vice President Chief Customer Experience Officer is the only one that has the authority to correct my ongoing billing error. Wasted hours upon hours every month speaking with customer service representatives and their supervisors who still unable to correct a simple ONGOING (monthly) billing error. My solution last month was very simple. I requested a $300 credit up front to save me 10 hours (1 per month)

which would allow them to over charge me $30 for the next 10 months. Unfortunately they were unable to help with that request so I am FORCED to continue to call every month to only correct that months billing error and not any of the upcoming months. What a way to run a business. Bottom line [Edited: "Inflammatory"]

Official Employee


1.2K Messages

3 months ago


user_6aqjqc Hello, and I appologize you have been having trouble with getting the billing issue fixed. You have come to the right place to get assistance, and I'm happy to help! 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it


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