On Chat for 4+ Hours with Siddhesh, Vivek, Kamal, and others. Need an Executive Escalation

I have been trying to resolve a long-standing issue with a $1,409.72 Xfinity Mobile bill. For months, your system has made it impossible to make a payment.

Today, I spent over four hours on a chat with your support team, where I was transferred multiple times between agents including Kamal, Siddhesh, and Vivek. Each agent gave me a different, scripted response, and at one point, I was told the bill was "lowered" to $213.81, which was completely false. I was also told the bill did not exist at all, even though it still shows the full amount on my app.

After being passed around and told multiple lies, I was finally told that the agent on the mobile team could not help me with my internet billing, even though my issue spans both accounts. I refused to be transferred again and was met with nothing but excuses.

This entire ordeal is a result of your company's incompetence, not a reflection of my usage. As a result, I am no longer willing to pay this bill.

I have one final demand:

• The entire $1,409.72 mobile bill must be completely cleared.

• A significant credit must be applied to my internet account for the time and frustration this has caused.

I have all of the chat logs and screenshots of my account to prove everything I have said. I will not be removing this post until this issue is fully resolved by an empowered member of your executive team.