Number won't port from TMobile

Hello, @user_e81212, we need to take the right actions to get your number ported over from T-Mobile. We are grateful to have you as a customer and we are thrilled you signed up for Xfinity Mobile! We are not yet equipped to support Xfinity Mobile over forums. Have you already called us at 1 (888) 936-4968 and worked with our chat team here? https://comca.st/35LOPqA

I recently tried to switch from T-Mobile to Xfinity and have had a NIGHTMARE experience. I tried to port the number over on May 31st. It's now June 11th and the phone is still not activated. I have called Xfinity customer service countless times and spoken to representatives who always start by saying check with T-Mobile. I've spoken with dozens of T-Mobile reps who all say they sent the number to Xfinity. For a long neither company took responsibility until I forced reps from both companies to speak to each other. It is now clear that T-Mobile ported the number over and for some ridiculous reason Xfinity cannot activate it. EVERY TIME I call get some rep who says the same thing "checking al my tools", goes through all the same motion, blames T-Mobile, finally escalates it to the "highest level" (whatever that means) and tells me I have to wait 24 to 72 hours. EVERY TIME. The line often drops and often no one calls back. Then I have to call the 1-888 number and start all over. I am so frustrated that I have begun yelling a reps in the Philippines (or whenever they are), which is uncharacteristic of me, as it is not their fault. 11 days now and my son has no service to his phone. NO ONE seems to are enough to fix it. I have gone into the Xfinity Mobile stores many times to see if they could help, but it's just a bunch of kids with no clue who end up call the same number I call. Really really low rent!  I am sick of this company's banal excuses and piss poor customer service. I left T-Mobile because the coverage is not good at my son's school and left Verizon before that because they were too expensive. Now I see why Xfinity is cheaper. They cut corners on service. I'm hoping that I can cut through the clutter and get the attention of someone in this company who is competent. I have never been so dissatisfied with a company in my life. REALLY REALL BAD!!! FIX IT Xfinity. As I type this, I am on hold with a supervisor who is asking the same questions and going through the same useless motions. Sigh!!! I need a better option.

I am having the same problem, 11 days and number is still not ported over, I have been on the phone for hours , no one knows what they are doing. I wish we had never started this.  We have done everything Xfinity has asked of us. No one calls us back, no one reads the notes then I have to repeat and repeat everytime I call. Now I wonder if the phone service is going to work. I WILL NEVER RECOMMEND XFINITY TO ANYONE 

I am experiencing the same thing and I have been taking care of this for days now. This is frustrating. 

We just did a port from T-Mobile yesterday following the instructions on Xfinity and T-Mobile.  The bit that we got stuck on for a second was the "transfer pin" we needed from T-Mobile - different from the account PIN - and it was not so obvious how to generate it but using their app and instructions we got it done.  Next, the PIN didn't work immediately so we thought we were stuck again and called into T-Mobile, but by the time they were on with us, the PIN worked, and the transfer was done in 10 minutes or less.