Number recovery needed — line deactivated before port completed, account holder unresponsive, 30-day window running

A family plan account holder deactivated my phone number without notice to me, before it could port. Same day, I verified my own Xfinity internet account in person, passed the credit check, and was approved to assume the device balance. Agents worked 2.5 hours on the transfer; it failed only because live verification from the former account holder was required — who hasn’t answered calls or Xfinity’s text verification. The number is inside the 30-day reclamation window. Requesting recovery and transfer to my verified and existing Xfinity account. Details and documentation available by DM. FCC complaint on file.