Number recovery needed — line cancelled before port completed, account holder unresponsive, 30-day window running

A family plan account holder cancelled the account without notice to me on July 26, deactivating my number of ~20 years before it could port. Same day, I verified my own Xfinity internet account in person, passed the credit check, and was approved to assume the device balance. Agents worked 2.5 hours on the transfer; it failed only because live verification from the former account holder was required — who hasn’t answered calls or Xfinity’s text verification, though he authorized the release to me in writing. The number is inside the 30-day reclamation window. Requesting recovery and transfer to my verified account. Details and documentation available by DM. FCC complaint on file.