Visitor

 • 

2 Messages

Friday, February 6th, 2026 7:48 PM

NOW

My phone number was paused by Xfinity and I can't resume it, I've already talked by phone and chat, no one solves it, absurd. 

A neglect and disrespect.

[Edited: "Personal Information"]

Oldest First
Selected Oldest First

Official Employee

 • 

2.9K Messages

2 hours ago

Hi there, @user_qurxtp Oh no, I'm sorry for the inconvenience and frustration your phone number being paused is causing you. Have you already received assistance? If not please don't hesitate to reach back out.-Richard

Visitor

 • 

2 Messages

@XfinityRichard​They called me on Friday and I couldn't answer, I'll try to contact them tomorrow.

Official Employee

 • 

2.9K Messages

Great, @user_qurxtp I appreciate the update. I'll reach back out tomorrow to make sure we got you taken care of.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here